Terms & Conditions

These Terms and Conditions (“Terms”) govern the use of this website and the booking of nanny and swim services provided directly by me, [Zahra Rizzy / May House Nanny] (“I”, “me”, or “my”). By accessing this website or booking a service, you (“you” or “Client”) agree to these Terms.

1. About My Services

Zahra Rizzy (May House Nanny) provides professional childcare services on a self-employed basis. Services may include, but are not limited to:

Nanny Services, including Pick-Ups & Drop-Offs
Maternity Nurse Support
Travel Nanny Services
Swimming Lessons
Proxy Parenting
Event Childcare

All bookings are subject to availability and acceptance. Services are tailored to each client's individual requirements and will be agreed at the time of booking.

2. Booking Process

A completed registration form is required before any booking can be confirmed.
Bookings must be made via the May House Nanny website or BubbleSitter App.
A booking is only considered confirmed once written confirmation has been provided by email or text message.
Zahra Rizzy reserves the right to decline bookings that falls outside of her service area, availability, or professional suitability.

3. Fees & Payment

Payment terms, including any deposit or full payment requirements, will be confirmed at the time of booking.
A 10% non-refundable deposit is required for ad hoc bookings, including:
- Event Nanny Services
- Travel Nanny Services
- Maternity Nurse Support
- Proxy Parenting Services
All invoices must be settled within 48 hours of the invoice date.
Accepted payment methods are Bank Transfer and Paylink.
Full payment is required for all confirmed bookings, regardless of whether the booking starts later or ends earlier than originally agreed.
Higher rates may apply during Bank Holidays, Christmas and New Year periods. The applicable rate will be confirmed before the booking is accepted.

Travel Expenses:

For bookings that require travel outside my usual working area, an additional travel charge may apply. Where reasonably possible, this will be communicated and agreed before the booking is confirmed.
Where use of my own vehicle is required in connection with a booking, a mileage charge may apply. The applicable mileage rate will be confirmed before the booking.
Where a booking requires me to drive into or through the London Congestion Charge Zone, the applicable Congestion Charge will be added to the client's invoice.
Any necessary parking charges, tolls, ULEZ charges or other road-user charges incurred as a direct result of providing the agreed service may also be added to the client's invoice.
Parking fines, penalty notices or other penalties resulting from my own failure to comply with applicable parking or road regulations will remain my responsibility and will not be charged to the client.
Where a booking requires significant additional travel time, an additional travel-time charge may apply. This will be communicated and agreed before the booking is confirmed.

Expenses and Reimbursements

The Client shall reimburse the Nanny for all reasonable and agreed expenses incurred in connection with providing childcare services.

This includes, but is not limited to:

parking charges, including parking required at or near the Client’s home while the Nanny is providing childcare services;
parking charges incurred while transporting or accompanying the children;
tolls, congestion charges and other road or travel charges;
public transport and other agreed travel expenses;
food and refreshments purchased for the children;
admission fees, tickets and costs relating to activities, classes and entertainment for the children;
costs associated with day trips, outings and excursions; and
any other reasonable expenses agreed with the Client and incurred for the benefit of the children or in connection with the childcare services.

Where reasonably practicable, significant or unusual expenses should be agreed with the Client in advance.

The Nanny may pay agreed expenses and add them to the relevant invoice for reimbursement. Receipts or other evidence of expenditure will be retained and provided to the Client upon reasonable request.

These expenses are separate from the Nanny’s agreed childcare fees and any separately agreed mileage charges.

4. Cancellations, Refunds & Amendments

Client Cancellations

More than 7 days before the booking start time: any service fees already paid will be refunded, subject to any applicable non-refundable deposit.
Less than 7 days before the booking start time, or in the event of a no-show: 100% of the agreed service fee remains payable.

Any agreed non-refundable deposit remains non-refundable where applicable.

Provider Cancellations

If I am required to cancel a booking, I will provide as much notice as reasonably possible and offer either:

A rescheduled booking; or
A full refund of payments made for the service I am unable to provide.

5. Client Responsibilities

Clients agree to:

Provide a safe, suitable and respectful environment for childcare services;
Inform me in advance of any allergies, medical conditions, behavioural concerns, disabilities, additional needs or other relevant requirements;
Keep me informed of any relevant changes to the child's health and wellbeing;
Provide all necessary medication, equipment and instructions where applicable; and
Be punctual for all agreed pick-ups, drop-offs and collection times.

I reserve the right to end a booking early or decline future bookings if I reasonably believe that the environment or circumstances are unsafe, inappropriate or unsuitable for the provision of childcare.

6. My Responsibilities & Limitations

I will provide professional childcare and supervision in accordance with the services agreed for each booking.

My qualifications, certifications and professional arrangements include:

Early Years Degree
Swimming Teaching Qualification
Level 4 Maternity Nurse Qualification
Valid DBS Certificate
Paediatric First Aid Certification
Nanny Insurance

I will take reasonable precautions to protect the health, safety and wellbeing of children in my care.

Subject to applicable law, I cannot accept responsibility for:

Pre-existing injuries or medical conditions;
Medical emergencies arising from medical conditions or information that were not disclosed to me before or during the booking where disclosure was reasonably necessary for the child's care; or
Loss of or damage to personal property unless caused by my negligence.

Nothing in these Terms & Conditions is intended to exclude or restrict liability where it would be unlawful to do so.

7. Transport & Vehicle Use

Where agreed in advance, I may use my own vehicle for school runs, pick-ups, drop-offs, outings and other childcare-related transportation.

All transportation services are subject to:

An appropriate and legally compliant child car seat being provided or otherwise agreed and available for use; and
The child being safely secured in accordance with applicable UK road safety requirements.

My vehicle may be fitted with:

An external dash camera recording system; and
Internal audio/voice recording equipment for safety and security purposes while transporting children.

Where recording equipment is in use, clients will be informed. Recordings may be retained and used where reasonably necessary for safeguarding, security, insurance, incident investigation or legal purposes and may be disclosed where required or permitted by law.

8. Privacy

Personal information provided by clients will be used for purposes connected with booking management, communication, safeguarding and the delivery of childcare services.

Personal information will be handled securely and will not be shared with third parties except where the client has consented, where sharing is reasonably necessary for the provision of the agreed service, or where disclosure is required or permitted by law.

9. Changes to These Terms

These Terms & Conditions may be updated from time to time. The latest version will be made available on the May House Nanny website.

The Terms & Conditions applicable to a confirmed booking will be those accepted in connection with that booking, unless a change is subsequently agreed between the client and May House Nanny.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising in connection with these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights the client may have under applicable consumer law.