Terms & Conditions

These Terms and Conditions (“Terms”) govern the use of this website and the booking of nanny and swim services provided directly by me, [Zahra Rizzy / May House Nanny] (“I”, “me”, or “my”). By accessing this website or booking a service, you (“you” or “Client”) agree to these Terms.

1. About My Services

I provide professional childcare services on a self-employed basis. Services may include, but are not limited to:

Nanny Services including Pick-Ups & Drop-Offs
Maternity Nurse Support
Travel Nanny Services
Swimming Lessons
Proxy Parenting
Event Childcare

All bookings are subject to availability and acceptance. Services are tailored to each clients individual requirements and agreed upon at the time of booking.

2. Booking Process

A completed registration form is required prior to confirming any booking.
Bookings must be made via:
- www.mayhousenanny.com
- BubbleSitter App
A booking is only considered confirmed once you have received written confirmation via email or text message.
I reserve the right to decline bookings that fall outside my service area, availability, or professional suitability.

3. Fees & Payment

Payment terms, including deposits or full payment requirements, will be confirmed at the time of booking.
A 10% non-refundable deposit is required for ad hoc bookings, including:
- Event Nanny Services
- Travel Nanny Services
- Maternity Nurse Support
- Proxy Parenting Services
Invoice payments to be settled within 48 hours of the invoice date.
Accepted payment methods:
- Bank Transfer
- Paylink
Full payment is required for all confirmed bookings, regardless of whether the booking starts later or ends earlier than originally agreed.
Please note that higher rates apply during Bank Holidays, Christmas, and New Year periods.

4. Cancellations, Refunds & Amendments

Client Cancellations

More than 7 days before the booking start time: Full refund or no cancellation charge.
Less than 7 days before the booking start time, or in the event of a no-show: 100% of the service fee remains payable.

Provider Cancellations

If I am required to cancel a booking, I will provide as much notice as possible and offer either:

A rescheduled booking, or
A full refund of any payments already made.

5. Client Responsibilities

Clients agree to:

Provide a safe, suitable, and respectful environment for childcare services;
Inform me in advance of any allergies, medical conditions, behavioural concerns, or special requirements;
Provide updates when necessary to any changes of the child's health and well being accordingly.
Be punctual for all agreed pick-ups and drop-offs.

I reserve the right to end a booking early or decline future bookings if I believe the environment is unsafe, inappropriate, or unsuitable for childcare.

6. My Responsibilities & Limitations

I will provide professional childcare and supervision in accordance with the agreed booking.

I hold:

An Early Years Degree
Swim teaching Qualification
Level 4 Maternity Nurse
A valid DBS Certificate (January 2026)
Paediatric First Aid Certification
Nanny Insurance

While every reasonable precaution will be taken, I cannot accept responsibility for:

Pre-existing injuries or medical conditions;
Medical emergencies resulting from undisclosed conditions;
Loss or damage to property unless caused by proven negligence.

7. Transport & Vehicle Use

Where agreed in advance, I may use my vehicle for school runs, pick-ups, drop-offs, outings, and other childcare-related transportation.

All transportation services are subject to:

Appropriate and legally compliant child car seats being provided and available for use;
The child being safely secured in accordance with UK road safety laws and regulations.

My vehicle is fitted with:

An external dash camera recording system operating 24/7; and
Internal voice recording for safety and security purposes while transporting children.

Recordings are used solely for safeguarding, security, insurance, and legal purposes, and will not be shared with third parties unless required by law or requested by relevant authorities.

8. Privacy

All personal information provided will be used solely for booking management and service delivery purposes. Your information will not be shared with third parties without consent unless required by law.

9. Changes to These Terms

These Terms & Conditions may be updated from time to time. The latest version will always be available on my website. Continued use of my services following any updates constitutes acceptance of the revised Terms.

10. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the UK Civil Courts.